Food is great but they are consistently behind on orders. My fiancé and I order from Saks periodically and each time we have to wait beyond what they quoted us for takeout pickup time. This time they quoted us 6:30pm for takeout pickup time and it ended up being ready at 7:20pm. It’s unacceptable and while we truly love the food, we’re not going to be trying Saks again.

I have been to several Thai restaurants and this is by far is the best. My favorite is the chicken long song. They only do take out but you can get 1 meal and split it for dinner. Generous portions. Highly recommend checking it out. Very friendly staff.

Outstanding Thai food! Their dishes are ALWAYS well prepared. Sometimes they are short staffed and you have to wait, but I would say it's well worth it. Their Curry Puffs are outstanding! Their Pho soup is perfectly complex and is a definite winner! There is ample parking and the dining area is very nice. Great for a date or with kids.

A few years ago Saks was one of our favorite restaurants. My partner raved about how great the chef was, and she loved going there when in town. Though we always thought the plaza was a very poor location, the interior of the restaurant was comfortable, nicely decorated, and appealing. I invited friends there for special occasions.

Things have dramatically changed!!

Though the tables, chairs, and other furnishings are still there in two dining rooms, none of that space is currently being used. They now offer takeout only. What a shame!

But in addition to the loss of a previously nice dining experience, the greater shame is the poor quality of the food now. The food we recently ordered was literally the worst I have had at any restaurant since I can remember.

I specifically ordered a dish which the menu indicated included a lot of "stir fry" vegetables and didn't mention "sweet" as most of the other entrees did. Amongst the protein options I selected fish.

The food was ridiculously sweet to the point of being repulsive. The fish turned out to be so breaded and deep fried (which the menu didn't state) that I honestly couldn't tell if it was actually fish. The "stir fry" vegetables I had ordered were few, and floating in a super-sweet "soup."

I'm not normally so critical of restaurants, as I understand there are different styles and people have different tastes. But the only good thing about this experience was finding out that we must never consider going to Saks again. It was that bad!

As my first experience ordering Thai food, ever, the lady taking my order wasn't helpful whatsoever, she made me feel like I was bothering her. Food quality was your average Chinese place. Flavor, a bit bland. Might try their curry but besides that I don't plan on returning.

Food is delicious but when they say 20 min wait. It's going to be 40- 60 min every time. Just plan

After a long time had delicious Thai food.
Both dishes we tried very excellent in taste.
Decent ambience, quick service on weekend night.

Apparently they no longer offer dine in service so don't drive out there looking to try it.

It's purely take out now, so there is no way to rate the atmosphere. Food is excellent and plentiful, but plan ahead for 45 to 60 minute wait.

Food is great but they are consistently behind on orders. My fiancé and I order from Saks periodically and each time we have to wait beyond what they quoted us for takeout pickup time. This time they quoted us 6:30pm for takeout pickup time and it ended up being ready at 7:20pm. It’s unacceptable and while we truly love the food, we’re not going to be trying Saks again.

I have been to several Thai restaurants and this is by far is the best. My favorite is the chicken long song. They only do take out but you can get 1 meal and split it for dinner. Generous portions. Highly recommend checking it out. Very friendly staff.

Apparently they no longer offer dine in service so don't drive out there looking to try it.

Food is delicious but when they say 20 min wait. It's going to be 40- 60 min every time. Just plan

The papaya salad and the sticky rice are absolutely my favorite!!!

Just amazing!

Clean, lovely atmosphere and great food. Can not wait until it reopens for dining in. So far, I did take out, and food has always been plenty and delicious 😋

A few years ago Saks was one of our favorite restaurants. My partner raved about how great the chef was, and she loved going there when in town. Though we always thought the plaza was a very poor location, the interior of the restaurant was comfortable, nicely decorated, and appealing. I invited friends there for special occasions.

Things have dramatically changed!!

Though the tables, chairs, and other furnishings are still there in two dining rooms, none of that space is currently being used. They now offer takeout only. What a shame!

But in addition to the loss of a previously nice dining experience, the greater shame is the poor quality of the food now. The food we recently ordered was literally the worst I have had at any restaurant since I can remember.

I specifically ordered a dish which the menu indicated included a lot of "stir fry" vegetables and didn't mention "sweet" as most of the other entrees did. Amongst the protein options I selected fish.

The food was ridiculously sweet to the point of being repulsive. The fish turned out to be so breaded and deep fried (which the menu didn't state) that I honestly couldn't tell if it was actually fish. The "stir fry" vegetables I had ordered were few, and floating in a super-sweet "soup."

I'm not normally so critical of restaurants, as I understand there are different styles and people have different tastes. But the only good thing about this experience was finding out that we must never consider going to Saks again. It was that bad!

Awful establishment. Placed a take out order and was told 25 minutes on the phone. Showed up 30 minutes later, waited 45 minutes inside still without my food and left. Not a single table seated either. Never again

Good service

The best Thai restaurant in Western NY in my opnion

DELICIOUS AND SO AFFORDABLE!

Huge vibes , great food

Beautiful place - so thoughtfully decorated. Great food and lovely staff.

I’m crying at how good their pad Thai is. It’s not right, and it’s not fair they’re 30 mins away but I will drive that far to get it.

Generous portions and flavorful...

Always delicious. Sad the dining area isn’t open, but it’s the best take-out Thai in town by far!

Excellent food and very nice staff! Might take more than one phone call due to one person taking orders and also running the front counter but it's worth the "hastle". Hopefully they find some help soon so they can open back up for sit down, the restaurant looks beautifully decorated.

This is a really beautiful restaurant it's so sad that we couldn't dine in.

Great food, lovely owner! Very nice!

Best food I have ever eaten. Cleanest kitchen. Fresh food.

First, let me say that if you're looking for fresh, great-tasting food, Saks is an excellent choice. We've eaten here for the last 5+ years and every meal has tasted fantastic.

However, yesterday's takeout experience is likely "the straw that broke the camel's back" and why we'll skip Saks going forward.

We knew that ordering for 6 people for a peak dinnertime pickup would likely require some advance notice, so we made sure to have our order in roughly 2 hours early. When my wife called in the order and requested a 6:30 PM pickup, everything sounded fine. However, it took until roughly 7:15 PM for our food to be ready, and while we waited there was absolutely zero communication about our food being late. The only indication of a delay was the line of hangry people standing around the entry who were having a similar lackluster experience.

We and our friends have had similar experiences on numerous occasions over the years, and I can't ever recall any communication by the staff/owners as to delays. Expectation management is absolutely critical in the service industry, and every time we've been left with none. We've also never had anything more than a "sorry and thank you for waiting" after these experiences, which is also a lost opportunity to make good with customers by offering a discount or free food item. I know margins are tight for restaurants, but in the rare case of similar experiences with other local businesses we've been (without asking) offered complimentary food items.

In sum, if your timing is flexible, Saks is an excellent choice. But if you're on any sort of schedule, I'd strongly suggest you go elsewhere unless management actually addresses this longstanding problem. I truly hope they actually address this, as it's one of my favorite places in the area.

Takeout only at the moment, but every dish I've had from there has been absolutely excellent.

I'll drive 45 mins out my way for all their dishes.its so freaking delicious 😋

Healthier than Chinese food 😋 👌

Amazing food! Highly recommended.

Incredible food. Great service.

Excellent lunch takeout.
Huge lunch portions. Level of spice is spit on

Fresh. Fresh, fresh ingredients!! Delicious and wonderful staff!!
Reasonably priced.. good selections! Can’t go wrong visiting this fine restaurant!

This is really great food and menu. Wish is was a little closer or did grub hub.

I can't speak to the service because we ordered takeout, but this place serves high quality and delicious food. Try the Thai Spicy Basil Fried Rice for sure. Generous portions. Be aware that they only serve takout most days, if you'd like to dine in I would call first. Overall fantastic experience. I'll be back!!

We love the food and service here. Unfortunately the atmosphere has to take a hit because they can't get staff to open their usually LOVELY dining room. So, we have to do take out.

Currently only take-out. The wait for food was very long -- they are popular.

Food was edible and decent nothing really too complain about. The service however, either fire your server or train him better. Short haired guy with facial hair. Greeted with a unwelcoming attitude. Didnt even ask us what we would like to drink, just brought us water. when food came out, did not check up on us once, didnt tell us to enjoy our food, we asked for 3 extra rice, brough us 2, argued with us that we asked for 2. When we asked about recommendations he only replied back with "everything is good". If you dont know the menu and how the food tastes then just admit it. We got one water refill only because we asked him for it. Had to wait 15mins just to get the check, had to hunt him down to ask for our check as well. I was watching him 10mins out of 15mins of the wait and he didnt seem busy at all. He was just wandering around looking for things to do. We were a group of 6 so we asked him to split it, he then countered our request by telling us we should split the bill 6 ways. First of all, i ordered $42 worth of food while others ordered only $12-$16 worth of food. he showed signs of frustration, laziness and was possibly the most unprofessional server. Btw if you want to eat Asian, go to the plaza RIGHT next door to Chakara bistro and bar. Food tastes better and service is so much better

We waited for over an hour for our food and was thoroughly disappointed in the basil fried rice. It was all spice with no flavor.

We were told 30 minutes for our order. We left and came back and it’s still not done. It’s been close to an hour now and the food is still not ready. This is my third time here. Have had terrible service all three times, each time thinking it would improve. I don’t know how a restaurant can operate like this. Time to move on from this place.

No in house diing

As my first experience ordering Thai food, ever, the lady taking my order wasn't helpful whatsoever, she made me feel like I was bothering her. Food quality was your average Chinese place. Flavor, a bit bland. Might try their curry but besides that I don't plan on returning.

Best Thai food in the county.

Sparkling clean facility,fresh food. Pleasant staff.

We picked up some take out at this restaurant, they were not open for dining in. The food tasted good, but considering the price the portions were too small. I had the rice pasta with vegetables and tofu, there were only a few tofu pieces, some veggies and the rest of it was the pasta.

Saks is one of the top, if not the best, places in Rochester for Thai cuisine.

Great food and good service. A little pricier than other places but you can tell the food is quality!

**2022 update, just be prepared to wait a little longer for takeout. Also, phone is frequently busy, but just keep calling back, you eventually get through.

The food is delicious and there is a good variety.

Excellent thai take out

Restaurant is clean and has nice ambiance. The staff is always friendly and the service is great. I'm not usually a fan of Thai food but everything they make tastes great, is fresh and portioned well. Price is reasonable too. One of my favorite restaraunts!

I told them to give me a 20 on the spice scale. It was hot but I want HOTTER. Everything was delicious and everyone I talked to was really nice.

Price hike. Foods good but the price went up over 25%. Not really how you should do business.

We're never disappointed. The food is delicious and the staff is friendly. It's difficult to get through on the phone sometimes, but that's because their food is wonderful! It's made to order, ( AWESOME), and it's a popular restaurant. Order ahead and pick up later. Call or go in and place your order. Know what you want before you call/ go. This process works well for us. The wait is worth it, no question, it's not fast food after all. We go weekly for take out. We went before the pandemic and will continue to support them. Another reason the wait can be longer than some people feel is acceptable, they're more short staffed than usual, it's pandemic staffing. We're glad they're still able to stay open. Be patient with them.
As for spice levels, Thai food is generally spicy. So, if you like less spicy ask for 1 star,
( it gradually gets hotter up to 5 stars), or, look for dishes without the pepper next to it if you don't want spice. Our neighbor loves the gang dang shrimp. I get Pad Puk with Tofu, no celery, no spice to this dish, which is what I want. My husband gets Prin King chicken, 3 stars, no zucchini, his has a bit of a kick. They're very accommodating about leaving out ingredients we don't want. My son generally gets 4 stars for his orders, and it it even SMELLS spicy. Just like he likes it! Their fresh spring rolls,(we get veggie), are the best I've had. My husband LOVES the curry puffs, as did everyone we've introduced them to. We highly recommend Saks and HAVE recommended it to plenty of people. Everyone we have recommended it to has thanked us.

They’re pretty good with understanding what vegan means and they have always made things vegan for me when it’s possible. The green curry is so flavorful and creamy (even without the half and half). If you don’t like spicy, stick to a level 1.

Some of the best Thai food in the Rochester area, if not the best

I like most of the food at Sak's Thai, but the pickup process here is absolutely atrocious. I imagine this problem may only be on the weekends, but feel I have to write about it. Called for pickup around 5:30, which seemed early to me and they said it would be an hour. This didn't bother me since I don't mind waiting but one hour is a lot. Then went to pick up the food and see about 15 people waiting in the restaurant for their pickup. The owner came around and kept telling people their food would be ready in 15 minutes, which I found hard to believe. So I left and came back 45 minutes later, and the food still wasn't ready. Almost 2 hours for takeout is really insane. And I would have been OK with this if the owner seemed apologetic, gave us realistic timelines or updates, or offered a discount etc. I'll probably won't order from them anytime soon.

I was absolutely loving my meal. I ordered many different main dishes and it was a feast. Definetly try this.

We love there takeout. Always so fresh and hot. So glad they are open during the pandemic. Very consistent in the quality of the food.

Excellent Thai food! Their curry is very flavourful and their sweet rice with custard is an awesome dessert to try.

Great food! Gluten free options available, which is appreciated. Staff was very informative and friendly. Quick service with great atmosphere. Definitely recommend a visit!

The BEST Thai place I've had since moving to NY. I love this place. They do go a bit heavy with their veggies tho so asking for less of those and more noodles/ rice, etc. might be ideal for some of you.

Our favorite dinner restaurant, great Thai cuisine, friendly and helpful people, and a good value! I like the Pad King Sod with ginger, my son likes Pad Thai, and my wife enjoys the Tom Yum soup, but all of the items we have tried were flavorful and freshly made! I recommend it highly!

Best restaurant in NY 🙌

Amazing fresh spring rolls & spicy green curry.

Have been there many times.. Always good service and good food.

Their noodle and rice dishes have the absolute best and freshest veggies I’ve ever had from any Asian cuisine restaurant in the area! They get busy on weekends and sometimes have a long wait time, but they’re very quick on weekdays. Some of the best takeout in Perinton.

so good and cool, if thai lemongrass was USA it would be here.. nice man

Wow! Fantastic food. So fresh. Wish we tried this years ago. Will be adding it to the rotation for sure.

Loved the food

Delicious food as always.

Absolutely the best Thai restaurant I have ever eaten at. So delicious and fresh. So surprising to have it all the way out here in Perinton.

Food is always consistent and fresh.
Excellent value.

Food is ok but they never answer the phone. It's a constant battle of hang up and call again. So frustrating that I only order once per year

Get a second phone line!

Excellent Thai food! My wife and I love this place and visit weekly for dine in (pre 2020) or takeout. Everything we’ve tried on the menu has been delicious - curry puffs, spring rolls, and the curries are some of our favorites.

It was the worst experience i had- wait time was over 1 hour!Rude Staff! Worst restaurant i have ever been to!

Best Thai in town, hands down!

Great food!

Love love love! The food is amazing. Just the right amount of spices and great balance. My favorite Thai place in Rochester. Due to Covid only doing take out right now. Travels very well all the way to Irondequoit. Just as great the next day. Portions are perfect. If you haven't had them yet give it a try.

Best thai food in Rochester area so far! Definitely get the sticky rice with your curry :)

Love this place! Great food

Their curry puffs are enough of a reason to try this place... incredible.

The basil chicken was slightly under seasoned and the pad thai was a bit on the sweet side... also, both would have benefited from a bit of spice- however, overall, good flavors, generous portions, and quick service.

Great food

Not sure what everyone is raving about. We got take out and it was not great. The fresh spring rolls were good but the sauce was really thick and too sweet. The Pad Thai was also really sweet and not a lot of tofu. My daughter and husband each got Thai fried rice. They both said it tasted like fish and neither of them got fish with it. We will not be ordering from them again.

Great staff great food

My favorite restaurant because the Pnang chicken is amazing. It's so good I would choose it as my last meal on this planet.

Can't wait to try the whole menu

Best Thai food in Rochester!!!

Tasty and affordable. Very clean too.

I’ve tried several of their dishes, and they have all been quite good! I really like to go here, especially for lunch. Generally friendly staff and good prices and lunch specials as well. I would give 5 stars, but sometimes their service is slow and it’s true that they rarely answer their phone, so getting takeout is pretty much impossible unless you go and wait around for it.

Slow service

My third time there. Very clean and upscale. Food was appropriate for price and tastes good. Well staffed and thoughtful to my needs.

Nice place for Thai lunch, give it a try.

Located in a small plaza so the parking is ample. This was a good sized restaurant, modern and clean. I stepped in just before noon and they already had a small lunch crowd which seemed to grow, to perhaps two dozen people. A good sign in my mind.

My food was good, and came out lightning fast! Two people were sharing the jobs of hostess and server and cashier so I can imagine they could get overwhelmed with a huge crowd. But their speed and attentiveness was excellent at this visit, my first one.

The lunch menu had a good selection of choices, and it was a substantial amount of food as well. I had to take some home. I got the salad with my meal instead of the wonton soup, salad had the ginger dressing But was unusual in that they included cucumber and tomato. Very good in my opinion and good-sized too! Nice joint, I shall return...

Best Thai food in Rochester.

Always the best food and service. One of our favorites

Had Lunch menu... service was fast and food was great

If you are going any other place than saks for Thai in the Rochester area, then you are making a mistake..and I have been to them all. Saks is heads above the others in quality and authenticity. I am always a very satisfied customer and make this my destination when craving Thai food. I have recommended Saks to many of my friends over the years and always receive thanks for the recommendation.
His ratings over the years is testimonial to what to expect at this establishment.

The food is delicious. Touky was our server and she was amazing. Try the red curry and the pad see eiw

Slow service but food made up for it! So good!

Best Thai in Rochester. Worth the drive. Service may be slow but it's worth the wait. Unique dishes artfully prepared. They don't like to answer the phone for take out when it's busy so be prepared to wait.

The service was beyond amazing and accommodating. The food amazing. So amazing I took a photo after I started eating. The flavors so crisp and good. Highly recommend.

Hands down the best Thai in Rochester.

Always love the food there. Service was very slow though.

They have great food, BUT they seem to never answer their phone!! Based on several times I’ve tried to phone order a pickup. So I DROVE there to order and order not ready for an hour! And several tables open. What a poor way to run a business. And no apology from them.

Very slow service. We were there for hours. Great food though!

Fresh, delicious, well prepared Thai fare. Great food, restaurant is always very clean and tidy, and the quality is always consistent. The Pad Thai is amazing, I highly recommend trying it. Have yet to have a bad experience or underwhelming dish. Keep up the good work!

Very good Thai food. Staff was great. Only issue I had was wanted to get out faster. Took too long for weekday lunch. Needed to get back to work.

spent 2 hours just for two plates. server didn’t show up for one hour after taken the order. And food is just normal

This is one of my favorite places.

It is delicious!!! I totally recommended it! The curry puffs are amazing and the Coconut Ginger fried rice is to die for!

The ambience is awesome and they have a tasty variety of items on the menu. Must go!

Absolutely amazing aurhentic and fresh Thai cuisine with beautiful ambiance and decor along with caringly attentive service, definitely recommend.

Very tasty, great menu options, friendly service, and a pleasant atmosphere.

Great food, great people! 😊

Authentic and delicious cuisine

Great food!

Had a disappointing experience here. Took a while to be seated then waited over an hour and a half for our food. Apparently there was only one chef cooking, we only knew this because we asked. Not sure how rare this is but they could have proactively let us know, a thanks for your patience, something like that but nothing. Wait/host staff were not at all apologetic. Our server was nice enough but overall an unfriendly vibe. Food was a mixed bag tofu satay was amazing, chicken satay bad (VERY tough). Tom yum soup was not good. Pad see ew was delicious, noodles very Light with a very well balanced sauce. Chicken in basil sauce got good reviews. Cashew dish a bit sweeter than expected. Tofu massaman (peanut curry) and pad puk (mixed vegetables) were ok, nothing special. We might come back for the pad see ew, otherwise not impressed.l

Dank Thai cuisine. Possibly the best in all of GRA

Yummy food

Excellent traditional Thai cuisine. This was a favorite restaurant when we lived nearby. Travelling back from South Carolina to visit friends, it was a must do. We were not disappointed. Large selection of dishes, quiet relaxing atmosphere with good service.

Delicious food. 2 stars due to neglecting order instructions.
Our order was strictly for vegetarian food - no beef, meat, fish, egg etc. however we found meat pieces in the serving. The dish was replaced. But sentiment was hurt.

Great food. A little slow.

The absolute best Thai food in Rochester.

Love everything they have on their menu😊

Not just the best Thai in Rochester, best Thai restaurant from Boston to Detroit.

Had lunch here and ordered mixed vegetables. They were nicely cooked, not hard or mushy. Very well run and efficient business.

The food is good. Green curry with duck, coconut soup with tofu, and the papaya salad were among my favorites. The service can be slow (one of the two times we visited; so perhaps it was a fluke).

Delicious food and great service.

Do you like excellent Thai food? Sadly after an over hour long wait I cannot tell you if Saks Thai has good food. Because it took more than an hour from time of ordering for them to bring the food to our table.

Where do we start? First - and to be fair - it was fairly busy when we got there. That did NOT stop the four tables that came in after us from ordering, getting their food, eating it AND checking out of the restaurant.

BEFORE we got our food.

How are their prices you ask? Well - even after cancelling my order (because they had me sit in their restaurant for an hour waiting for my lunch) they charged us for my Coke! So - I think their pricing model (and obviously "customer service") is REALLY bad.

Everyone makes mistakes right? We all do. It's human.

But when you are in the service industry the way you respond to a mistake is what makes the difference.

How DID they respond? They did not check on our table. They did not update us at any time. They sat a table of 7 in a corner and ignored us as often and as much as they could.

They didn't even apologize.

When they finally started to serve us - they got HALF the table their food. The entire restaurant emptied and still - somehow - Saks Thai managed to ignore and neglect our table so half of us had not even received their food until another 10 minutes went by.

Our server? Listen - everyone has a bad day. I don't usually blame a server.

This server? To call her dismissive would do a disservice to the word dismissive. She absolutely did NOT care that she provided us the worse service I have ever received at a restaurant.

Then - as we left - the staff STILL did not offer an apology. How do you run a restaurant where guests get fed up waiting and leave before their food arrives and not offer even a HINT of an apology?

Be Saks Thai. That's how.

I will NEVER eat at Saks Thai. I will NEVER recommend their restaurant and will actively advise people to avoid it at all costs.

If you are looking for Thai food remember - ANY place is better than SAKS Thai.

I mean - how good can food be that never arrives?

Nice .good food .nice decor.will go again

Try the curry puff appetizer. It's like an Indian empanada. So good!

Food was excellent but the service could be better. Waitress never brought us more drinks and took forever to bring us the bill.

First time there. Everything was excellent. Staff was very polite and respectful explaining what the dishes were and the drinks right down to the ingredients. They were very friendly. The food delicious!!

Spicy and Good!!

The food was excellent

Delish!!!

AWESOME FOOD!! Great flavors and many delicious dishes to choose from.....have not been disappointed on ANY dish this far!!!

Fantastic Pad Thai!