Ruang Tong in Forest Hill…

Is a true gem for those seeking delicious and authentic Thai cuisine at affordable prices. Tucked away in a quaint corner of the city, this charming noshery offers a delightful culinary experience without breaking the bank. The menu boasts a variety of traditional Thai dishes, each bursting with flavor and made with the freshest and highest quality ingredients.

Food Excellence:
The flavors in each dish were perfectly balanced, and the ingredients tasted incredibly fresh. The steak was cooked to perfection. The Pad Thai here is the best I’ve ever had. The fish dish was melt-in-your-mouth tender, and the presentation was beautiful – fresh orchids on every dish. We also loved the vegan options available - all bursting with flavor, and the portion size was just right.

Ambiance:
The eclectic art and “artifacts” inspire a feeling of worldly travels that can only bring a unexplainable happiness and calmness to your soul. This restaurant has such a cozy and charming atmosphere! From the moment you walk in, you feel right at home. The warm lighting, rustic decor, and comfortable seating make it an ideal place for a relaxed meal.

Service:
This Mother & Son operated hideaway always go above and beyond to make our dining experience memorable. They are extremely attentive without being intrusive. The wait staff is very knowledgeable about the menu and offered great recommendations. We felt well taken care of, and the service was impeccable. Our glasses were never empty, and the food arrived promptly.

NOTE: Given that this is a family operated restaurant, don’t expect to have your meal slopped onto your table in 10-minutes like many other diners in the area. …with the check promptly to follow (no rush of course – ha!). Relax and enjoy the superb hot sake, or an ice-cold Thai beer, and relish the company you’re with…celebrate life, not a quick fix. Life is too short – sit back and enjoy the ride once in a while.

Special occasions:
We also celebrated our anniversary here, and it was perfect and they even surprised us with a complimentary dessert. It is also a great place for birthdays; they made my friend feel special with personalized service and a celebratory song and dance.

Romantic dining:
A very romantic spot. The candlelit tables and soft background music make for an unforgettable evening. Perfect for a date night - an intimate setting with beautiful décor and a warm atmosphere, and delicious food set the perfect tone for romance.

Desserts:
The dessert menu is to die for. The Mango Sticky Rice was rich and indulgent. Don’t miss the desserts here, which are often “speak easy” specials. The cheesecake was light and creamy, and the presentation was beautiful… A perfect ending to a great meal.

WOW Factor: The Thai Iced Tea
I challenge you to find a more deliciously decadent Thai Iced Tea! The carefully chosen imported tea, sugar, star anise, cardamom pod, and cloves simply come together (the Beatles would be proud) to deliver a harmoniously balanced mouthfeel.

Conclusion:
An exceptional fine dining experience. The attention to detail in each dish was impressive. Truly an exquisite culinary experience with impeccable service and beautifully crafted dishes.

As my great grandmother used to say… “Well, then. This has been a sumptuous repast!”

~ “Food is everything we are. It’s an extension of nationalist feeling, ethnic feeling, your personal history, your province, your region, your tribe, your grandma. It’s inseparable from those from the get-go.”
– Anthony Bourdain …RIP Big Dog!!

I'm an alumni of the Culinary Institute of America and my girlfriend and I found this place on a restaurant crawl last New Years Eve. After trying it once we both immediately fell in love with it. With both of using being chefs and foodies it's hard for us to find places like this that's consistently amazing. Whenever we are back in Virginia we make it a mandatory stop to go in. Today we had the pleasure to meet the owner and she was extremely kind and loved to hear how much we loved her food. I don't often write reviews, but I felt the need to shout this place out for always being PHENOMENAL. Highly recommend the Fresh Sping Rolls, Tom Yum soup w/tofu, Drunken Noodles w/ Duck, and the Pad Thai w/ Beef.

This place is delicious!! We got the Thai green curry, spring rolls, thai tea and salad. Wow it did not disappoint. The salad had a penutty sauce and it was to die for, fresh veggies and everything. The spring rolls had shrimp, lettuce and beets and it was delicious. So fresh!! The thai green curry was so good. rice was cooked perfectly and the curry was to die for. Our waiter was so nice! He made conversation and was smiling. To go customers were coming in and out and you can tell its a local favourite I highly recommend!! Parking was very easy to find. I will be back!

The food is always good when we eat here. However, the service is not good at all. If you dine in be prepared to wait an hour for your food bc there is usually one server and it’s the guy that also does the pick up orders. They changed the menu and went up on a lot of food. Anyway, food is good just don’t dine in. I wanted the a mango sticky rice and he said it was not in seasonal?? Which I know is not true lol

Don’t place an order online with this place. You pay online thru some app, then you show up and your order isn’t ready. Instead they cancel the online order, make you pay again and then you have to fight with whatever online company originally took your order after the fact. Oh and you have to wait at the restaurant for 20 minutes while they make your order since they never started on it in the first place which defeats the entire purpose of ordering online.

Completely frustrating experience. I guess they used these companies to get orders but then don’t wanna pay the understandably exorbitant fees they probably charge so they cancel and take the order themselves. The entire experience pissed me off

I guess the food is okay but they aren’t getting my business again if I have to pay twice and hopefully get reimbursed. I’d rather starve

The taste of the food was pretty good and I’ve been to Thailand 15/20 times. I would say the portions were on the more petite side. We decided to dine in and it was awkward from the decorations to the staff. We might go again but we are not going to eat inside!

Placed an order on GrubHub, went inside to pick it up. Had the receipt. Showed it to the manager and they flat out refused it. Super sketchy and totally unwilling to help figure it out. After pushing, he said he would show us the machine whete orders came in and, lo and behold, there was the order! They never filled it, and it turns out they didn’t have any of the things we ordered which were on their menu. Wasted 45 minutes. Received subpar food that was not what we ordered. Just wanted to get the hell out.Go somewhere else. They don’t have their act together. Plenty of other good options.

Waited 45 mins only to learn they didn’t make my pick up order and could only take cash anyway. No call to warn me before I drive there and absolutely did not care to fix it or offer any solutions or sympathy for their mistake. Have received super slow service from them in the past but this takes the cake. Will not be back.

Really good Thai fried rice (yes yes … of all the things to get excited about, but it is seriously tasty stuff).

Food is good, service is ok with 1 person serving everyone. Casual atmospher.

Waited 45 mins only to learn they didn’t make my pick up order and could only take cash anyway. No call to warn me before I drive there and absolutely did not care to fix it or offer any solutions or sympathy for their mistake. Have received super slow service from them in the past but this takes the cake. Will not be back.

Food was great, but we ordered the fried wontons and they gave us 7 instead of the 10 that we paid for

Good pepper steak too

Don’t place an order online with this place. You pay online thru some app, then you show up and your order isn’t ready. Instead they cancel the online order, make you pay again and then you have to fight with whatever online company originally took your order after the fact. Oh and you have to wait at the restaurant for 20 minutes while they make your order since they never started on it in the first place which defeats the entire purpose of ordering online.

Completely frustrating experience. I guess they used these companies to get orders but then don’t wanna pay the understandably exorbitant fees they probably charge so they cancel and take the order themselves. The entire experience pissed me off

I guess the food is okay but they aren’t getting my business again if I have to pay twice and hopefully get reimbursed. I’d rather starve

I'm an alumni of the Culinary Institute of America and my girlfriend and I found this place on a restaurant crawl last New Years Eve. After trying it once we both immediately fell in love with it. With both of using being chefs and foodies it's hard for us to find places like this that's consistently amazing. Whenever we are back in Virginia we make it a mandatory stop to go in. Today we had the pleasure to meet the owner and she was extremely kind and loved to hear how much we loved her food. I don't often write reviews, but I felt the need to shout this place out for always being PHENOMENAL. Highly recommend the Fresh Sping Rolls, Tom Yum soup w/tofu, Drunken Noodles w/ Duck, and the Pad Thai w/ Beef.

The food is always good when we eat here. However, the service is not good at all. If you dine in be prepared to wait an hour for your food bc there is usually one server and it’s the guy that also does the pick up orders. They changed the menu and went up on a lot of food. Anyway, food is good just don’t dine in. I wanted the a mango sticky rice and he said it was not in seasonal?? Which I know is not true lol

Food is delicious! Service is always friendly but can be slow at times. The owner will generally let you know if there’s going to be a wait; it’s usually because they sometimes only have 1 or 2 people cooking. I appreciate that they’re open about this. Portion sizes are underwhelming. Eclectic vibe with neat antiques and decor. Spacious layout with large bar in the back. I recommend the papaya salad, vegetarian curry, and thai fried brown rice.

I ordered from GrubHub given the lack of Thai restaurants that deliver to Stony Point. Man is this food really good. I'm so impressed. Tastes amazing. Great vegetarian options.

Placed an order on GrubHub, went inside to pick it up. Had the receipt. Showed it to the manager and they flat out refused it. Super sketchy and totally unwilling to help figure it out. After pushing, he said he would show us the machine whete orders came in and, lo and behold, there was the order! They never filled it, and it turns out they didn’t have any of the things we ordered which were on their menu. Wasted 45 minutes. Received subpar food that was not what we ordered. Just wanted to get the hell out.Go somewhere else. They don’t have their act together. Plenty of other good options.

Unfortunately, as good as the food is, I cannot recommend anyone order takeout from this restaurant. My recent attempt to order from this restaurant failed, and I observed the employee of the restaurant responsible for take-out orders continuously mismanage the takeout orders. In my case, I had placed my order at 6:28pm, with an anticipated completion time of 7:10pm. When I arrived at 7:15, I was told it was not submitted to them by your app. At 7:18pm, when I talked to him, I noticed my name and order were up on a laptop behind him, and pointed it out to him. He claimed that it had just arrived, and told me that he was putting it in the kitchen and that it would be ready in 30 minutes. I waited for 40 minutes, and they attempted to hand me someone else's order. It was then that I discovered that he had put a different order into the kitchen, and not mine. While waiting, I also observed other customers were having similar issues. Another time I had ordered from here, I had a similar experience of a mixup and had to wait while they put in my order after I got there.

Absolutely horrible customer service. Ordered online waited 20 minutes longer when I arrived and when I got home...they shorted me 2 items and would not do anything about it. They Absolutely SUCK and need to close their doors permanently.

Always delicious food,and a comfortable place to have dinner.

I've explored thai cuisine for 40 yrs. I've lived in Philly, NY, and I'm DC native. Who has relocated to Richmond to be closer to my daughter. I've beenoverseass. This thai restaurant is truly amazing. It combines exquisite taste with authentic art and a coziness that is so inviting. Service is top notch. Five stars.

Delicious and very friendly staff

funny employees, great customer service, clean, beautiful decor + yummy!!🩷

Go here every Monday. It’s become so special to my heart.

Best Thai I’ve ever had ! Tom ka soup was amazing

Sticky rice

This place used to be my go to for Thai food. I usually do take out. Over the years, food taste was good then to just okay but the thing I had the most problems with was their service. They had become very unfriendly, rude and doesn't acknowledge your presence and then the wait time has been ridiculous. 45 mins more after the pick up time they give you and then they have the audacity to be rude about it and act as if you aren't there to. Like what the hell. smh.

Ruang Tong in Forest Hill…

Is a true gem for those seeking delicious and authentic Thai cuisine at affordable prices. Tucked away in a quaint corner of the city, this charming noshery offers a delightful culinary experience without breaking the bank. The menu boasts a variety of traditional Thai dishes, each bursting with flavor and made with the freshest and highest quality ingredients.

Food Excellence:
The flavors in each dish were perfectly balanced, and the ingredients tasted incredibly fresh. The steak was cooked to perfection. The Pad Thai here is the best I’ve ever had. The fish dish was melt-in-your-mouth tender, and the presentation was beautiful – fresh orchids on every dish. We also loved the vegan options available - all bursting with flavor, and the portion size was just right.

Ambiance:
The eclectic art and “artifacts” inspire a feeling of worldly travels that can only bring a unexplainable happiness and calmness to your soul. This restaurant has such a cozy and charming atmosphere! From the moment you walk in, you feel right at home. The warm lighting, rustic decor, and comfortable seating make it an ideal place for a relaxed meal.

Service:
This Mother & Son operated hideaway always go above and beyond to make our dining experience memorable. They are extremely attentive without being intrusive. The wait staff is very knowledgeable about the menu and offered great recommendations. We felt well taken care of, and the service was impeccable. Our glasses were never empty, and the food arrived promptly.

NOTE: Given that this is a family operated restaurant, don’t expect to have your meal slopped onto your table in 10-minutes like many other diners in the area. …with the check promptly to follow (no rush of course – ha!). Relax and enjoy the superb hot sake, or an ice-cold Thai beer, and relish the company you’re with…celebrate life, not a quick fix. Life is too short – sit back and enjoy the ride once in a while.

Special occasions:
We also celebrated our anniversary here, and it was perfect and they even surprised us with a complimentary dessert. It is also a great place for birthdays; they made my friend feel special with personalized service and a celebratory song and dance.

Romantic dining:
A very romantic spot. The candlelit tables and soft background music make for an unforgettable evening. Perfect for a date night - an intimate setting with beautiful décor and a warm atmosphere, and delicious food set the perfect tone for romance.

Desserts:
The dessert menu is to die for. The Mango Sticky Rice was rich and indulgent. Don’t miss the desserts here, which are often “speak easy” specials. The cheesecake was light and creamy, and the presentation was beautiful… A perfect ending to a great meal.

WOW Factor: The Thai Iced Tea
I challenge you to find a more deliciously decadent Thai Iced Tea! The carefully chosen imported tea, sugar, star anise, cardamom pod, and cloves simply come together (the Beatles would be proud) to deliver a harmoniously balanced mouthfeel.

Conclusion:
An exceptional fine dining experience. The attention to detail in each dish was impressive. Truly an exquisite culinary experience with impeccable service and beautifully crafted dishes.

As my great grandmother used to say… “Well, then. This has been a sumptuous repast!”

~ “Food is everything we are. It’s an extension of nationalist feeling, ethnic feeling, your personal history, your province, your region, your tribe, your grandma. It’s inseparable from those from the get-go.”
– Anthony Bourdain …RIP Big Dog!!

This place is delicious!! We got the Thai green curry, spring rolls, thai tea and salad. Wow it did not disappoint. The salad had a penutty sauce and it was to die for, fresh veggies and everything. The spring rolls had shrimp, lettuce and beets and it was delicious. So fresh!! The thai green curry was so good. rice was cooked perfectly and the curry was to die for. Our waiter was so nice! He made conversation and was smiling. To go customers were coming in and out and you can tell its a local favourite I highly recommend!! Parking was very easy to find. I will be back!

We went for lunch and it was a lovely experience

Placed an order online, waited, went to pick it up they said we don't do that anymore. So who took my money. And the guy at the restaurant was very rude and unfrienfly to me. Something seems really dishonest at this restaurant. Why would you have an order button???

Seriously disappointed in service, meal timing, and cost versus portions. Howard up at 5:30 s the only customer in the restaurant, first app at 5:45 (great), second at 6:00, and food arrived at 6:30, not perfect. One couple came in, sat themselves, waited 10 minutes without service, and left.

I have no idea why their rating isn't higher. The food is superb and I asked for Thai hot and MEANT IT. They delivered and even have the Thai chili powder on hand to give you. I had take out. The curry puffs and drunken man noodles with beef. It was so well flavored and hot. And the potato puffs were buttery. This place deserves its kudos. They not fancy but its cute and nostalgic. And the chef comes out speaks.

They really need to update their operating times. Twice I have come here during their listed operating hours that state they are open and twice they were closed. No sign that they're closed on their doors either. No times stating their current operating hours.

As other people have said, they the online ordering system is not clear on pricing.

When my dad picked up food today the price he saw on his online receipt included tip, but when he got into the restaurant they charged him the price of his food and tip as if was just the price of food and then had him tip again.

The person at the register didn't rectify the situation. From the other reviews here, it seems this is just how they run the online ordering.

Used to be my go-to for pad Thai, but quality has fallen off considerably over the past year. Need to find a different place.

I ordered dinner last night, and this was my first time purchasing from here. I usually eat Thai in Carytown but wanted to try here because it is closer to where i live. The food flavors were spot on! Servings sizes were very nice and we enjoyed our meal! I will go back again and soon!
I gave a 3 stars on service because the takeout order got messed up! They left out our main dish however they called right away to ask our driver to come back and the sent the meal out food did arrive warm and all was well! In their defense of this, my grandson said they were very polite offered him tea during the wait and were very slammed with inside diners!

Probably the best Thai food in Richmond. Great vegetarian options too

The best hole in the wall Thai! Lovely staff and great food.

Hands down the best Thai food in Richmond. Really sweet people and you can tell how much love they put in the cooking.

Great decor. Food was fresh and served promptly. Good value. Had steamed dumplings and chicken Tom Kha soup. Lightly spiced, lemon aroma.

Great service and food!! 10/10

Food was fabulous and beautifully presented. Nice sized portions. Very pleasant staff. Will definitely eat here again!

Very interesting place and food is great!

I've only had the dine-in service throughout half a dozen visits over the last year, and I've never been disappointed with the food. I have had a little longer wait for the entree than I would've liked on a couple of occasions, but we were kept updated.
Their takeout business seems to be high and keeps them pretty busy depending on the time of day you choose to eat.

I had ordered drunken noodles one night on the way home. I got home, and took 2 bites a, I could not stomach to digest. Maybe I ordered the wrong dish, the noodles were completely mushy, I tried to sample the veggies, but the noodles were so mushy that I couldn't escape them. I gave up. I would not recommend this place to anyone, and definitely not the drunken noodles.

As we all know, Thai food in this city is hit or miss. I come here regularly to pick up lunch and they are always so kind to me, plus they even recognize me when I come in. I have had several of their noodle dishes, as well as some other items and am always pleased. I will keep coming here for my Thai cravings and cannot recommend them enough <3

Very casual, tucked away place with fast food/cafeteria vibes. The food is delicious but simple. For example the chicken pho is just that, no veggies or anything extra in it. Broth was great though, not too salty. Inexpensive, fast, yummy.

Food is ok. Iceberg lettuce in spring rolls and Pad Thai was a shade of pink. Maybe that's normal? Peanut sauce was way watered down. I was in the area and ordered on my way home. Stopped by 5 minutes later to an empty dining room and 50 minute estimated wait. Maybe their door dash is killing it. Dunno. Just be ready to wait a while and be underwhelmed

The greatest Thai food in the city. Highly recommend.

So delicious!! Highly recommend.

The first thing that was off was the smell of cleaning products, the second was an empty dining room at 7:30 on a Friday night. Painfully slow service, or lack of service really. Over an hour for our food to come; wasn't asked what level of spice I wanted and was served garlic chicken that was desperate for salt and pepper. I will say the ingredients were fresh just had only boring garlic flavor. There was a pretty steady stream of take out orders so maybe that's really what this place is. Don't recommend in spite of more positive reviews.

Solid restaurant. I've eaten in and often take away. Very friendly owner.

Sometimes the food is slightly oily but the flavors and quality of the ingredients is amazing. I would say the seafood and vegetable quality is the best in the city. They could improve a little on the spice level. The thai hot is closer to a medium and the regular hot is mild but it can be remedied at home and the other spices are great.

I had the salmon choo chee. It was delicious!

The interior is really nice. Our waitress was super polite! And the food was delicious. I really recommend the pepper steak.

Service is a little on the slow side but it is BCBS everything is made fresh. The food is absolutely delicious!!!!

Our favorite Thai spot in Richmond!

I order the Drunken Noodle with chicken, it was the worst Thai I have ever eaten, The noodles over cooked, greasy, not much basil for taste. I can not in good conscience recommend this place to anyone not even my enemy.

Best kept secret for Thai food in the area. The noodle, fried rice, and curry dishes have all been amazing.

Had lunch there today and it was a great experience! Fantastic food, excellent service.

Food was delicious and service was decent. I got rama noodles with chicken my friend got green Chile seafood with rice. Decorations and plants were a vibe... Will come back.

It was delicious.

Friendly staff and great food!

Have only picked up to-go, however the dining area looks nice. White linen tablecloths, etc
Food is always wonderful !

Watch your online receipt! My husband ordered dinner for 3 through the online system and the tax and tip were included. When I got to the restaurant the total was $5 more and the receipt was not itemized. When I asked what the price included, he stated it was "just the food." So I added another tip, since I did not have the original receipt. After I got home and checked the online receipt and noticed that we had double tipped and the overall costs did not match, I called the restaurant. Instead of being met with understanding and an offer to rectify the situation, I was told there had been no mistake and was hung up on. So rude! We will not be dining there again!

I've only every had take out but its always really great, big fans over here.

great option for when you want to feed a lot of people

Have had some bad experiences with online take out and poor customer service. Placed an order recently which informed me my food would be ready within 30 minutes. After 30 minutes, I was driving to the restaurant and called along the way to check the status at which time a man answered the phone, checked on the status and without explanation told me I would need to replace the order on the phone. Didn’t say why it didn’t go through, didn’t say if they misplaced or forgot the order, no apology for wasting 40 minutes of my time. Pretty frustrating. Won’t be going back.

Bad experiance - ordered $57 worth of food for pickup, even tipped extra on top of what I tipped with the online order as service was friendly. Unfortunately, they forgot to give me all of my order and I didn't realize until I got home. Called the restaurant and was told it would be credited back. They never credited my card back.

Overall food review - portions were small and not very good; the dishes felt overpriced for what was received. Won't be going back and do not recommend.

The older reviews are under a different management. I'm part thai and I went with my thai dad and we both love it! We can also talk with the owner and workers in Thai language, and we enjoy our conversations. The food is my favorite all around.

The food was alright but the customer service is absolute trash

Not taking online orders!!!

Pad Thai with chicken was fantastic. Best I’ve had. Been wanting to try this place for some time and so glad I finally did. Can’t wait to try out a curry dish!

Food tastes good but greasy

I placed an order to go on their website at 5:45, the confirmation said it would be ready at 6:15. I arrived at 6:15, they asked me to pay for my food, so I did. He then said they were "working on it." Two entrees, two apps and a soup. Not a huge order.

It wasn't ready until 7pm. No apology, no communication about how long it would be. No attempt to make it right through any recompense.

I could have crossed the river to Mom's Siam twice.

This review comes as one based on the taste I grew to love when I first starting eating here and the consistently missing flavor I get now. A few years back I was introduced to Thai and immediately asked the owner here for soy sauce. He looked at me square in the eyes and said Thai fried rice is not like Chinese fried rice you don't need sauce. AND HE WAS RIGHT! It was the most flavorful rice I'd ever tasted followed by the tomatoes and the scallions sadly the shrimp always got pushed aside. The same still applies to the shrimp they are just there for decoration but the rice lacks flavor and definitely needs something. I agree not salty soy sauce but there is no flavor happening.

Excellent authentic flavors! We used to drive to the east end of Richmond for good Thai food, but so glad to have found this hidden gem in Stratford Hills.

We're from out of town visiting relatives. I was craving some spicy basil fried rice and found Ruang Tong Thai Cuisine as one of the few Thai restaurants open before 5 pm on a Tuesday. My wife ordered the Tom Kha Soup and the Kao Pao Duck (chef recommendation) while I, of course, ordered the spicy fried rice (with chicken). Everything was absolutely delicious! What made it even more enjoyable was the awesome blues music being played while we ate. We had the restaurant to ourselves (we were eating relatively early for dinner) which was an added bonus! We topped it all off with the dessert special of the day, sticky rice with fresh mango (also delicious)! Please try this excellent and underrated restaurant, since we want it to still be here the next time we're in town (I'll post pics then)!

I have had take out meals here before, but tonight was phenomenal. I walked in tonight before they were about to close, and someone was vacuuming. I told him I wanted very easy things. My stomach was upset. I wanted Fresh spring rolls and the won ton soup. He was extremely accommodating. You could hear the cook chopping up veggies for the rolls in the background.

As soon as I walked in, this restaurant had a very bad smell. I cannot eat anywhere with a bad smell. I decided to leave.

the food here is so delicious, the best thai food i’ve had in richmond! and the people are so kind! would definitely recommend

The food is really great and the staff work really hard and are friendly. The atmosphere isn't amazing so we usually grab it to go but we have eaten in the restaurant several times and have had good experiences. Just know it's just not a fancy atmosphere by any stretch. The important thing is : food is authentic, fresh, quality ingredients, and tasty!

Very delicious! Ordered the chicken satay, chicken pad see ew, chicken pad thai and Thai iced tea.

Chicken in all dishes was juicy and tender. The peanut sauce with the satay was savory, mild and not too overpowering. Pad thai and pad see ew was delicious. I'll order again.

So I have been to this place twice and both times have been terrible and with the same staff member, Paul.
My first interaction with this restaurant was about two weeks ago. I placed my order at 5 PM on a Friday afternoon and was told about a 40 minute wait time. I arrive there at 5:40 PM and was then told that it would be a 20 minute additional wait as they "just confirmed my order." When I show them the confirmation that I received at 5pm “, Paul blew me off and then said actually it would be 30 minutes. I told him if they have not made my food yet then I would just like to cancel it and they said fine.

Fast forward to today I once again I'm craving Thai food and I place an order here to give them a try. I order about an hour before I was planning to pick it up. On the website I place my order and my total including tax is 39. When I arrive at the restaurant my bill is five dollars higher. This seems strange to me but I was in a rush and couldn't find my receipt immediately on my phone. When I finally get a chance to look at my receipt I realized the discrepancy so I contact the restaurant inquiring about this. The server tells me that the price on the website is different as they use "more expensive ingredients now." Mind you everything I ordered was just chicken, I didn't upgrade to anything, no special request, so I wasn't sure what he was talking about. I once again reiterated well the price on the website is wrong. So I asked Paul to give me an itemize list and he reports that it is "just five dollars."
But what was more upsetting was the principle of it. I left it alone but I do want to warn you to just double check your receipt that you were quoted as well as what they have you pay in the restaurant. Because no matter how you looked at it even with taxes there is no reason why there should be such a large discrepancy. Which makes me wonder if they are doing this to everyone then it seems pretty fraudulent.

In regards to food it was pretty mediocre. The portion sizes were smaller than I am used to. The one good thing was the dumplings were good but that was about it.
Save yourself the hassle and just go to Siam Paragon Thai in Midlothian.

The food here was great. We had been here 2 years back and the food is much better now.

Incredible, flavorful food and friendly service. Very impressed!

The taste of the food was pretty good and I’ve been to Thailand 15/20 times. I would say the portions were on the more petite side. We decided to dine in and it was awkward from the decorations to the staff. We might go again but we are not going to eat inside!

Ruang Tong is a Richmond gem. Family owned, they have great service and excellent food that is packed with tradition and flavor. Some of my favorites include Salads (like Larb or Yum Nua) or the spicy Forrest Curry.

Consistently great food, nice atmosphere, and good people. Dine-in tends to be pretty quiet but take-out is always hopping. Service can be a little slow, so make sure to set aside some time when you come. Or, y'know, just order take out like everyone else seems to!

I’ve been eyeing this place the last few days, and finally got the opportunity to stop in. The food was amazing! I had the Tofu Royal, and the sauce was *chef kiss* delicious! The atmosphere was very chill, and inviting too. If you’re having doubts about trying this place out, don’t!

Great Emerald curry stir fry. May go back soon with big bucket.

Can not say enough wonderful things about this place. Super cozy and friendly and food is delicious. Definitely one of my favorite places to eat.

Had the pineapple fried rice. It was good but wish it was spicy. Pricey for the portion size.

I am not too familiar with Pad Thai food, but the food here is phenomenal! The Crispy Pork was absolute perfection! Fresh, crispy pork belly; delicious, crisp veggies and a wonderful sauce (next time I will not ask the chef to bring so much heat). The Pad Thai noodles were delicious but it was the pork wontons that really wowed me! Absolute Heaven!
We went during off-peak hours. Our waiter was also the chef and he was wonderful! He was so helpful; explaining menu options for us.
The ambiance is charming and the decor held our interest all during the meal. I love the televisions from the 60's (my family had one just like them when I was growing up); the plants are obviously happy and well-cared for because they are big and healthy!
This hidden gem is one I will be dining at again.... Very Soon! You really must give this restaurant a try! And order The Crispy Pork!You will not be disappointed. Thank You to the gentleman for a wonderful dining experience!

I love this place. My first visit did not go well but I gave them another chance and I’m so glad I did. The atmosphere is eclectic and unlike most typical Thai places. Each time I go I find something else I love about it and it truly speaks for the owner. It’s unexpected to walk in to a Thai joint and they’re playing Vintage rock and displaying fedoras, typewriters and those enormous forks everyone’s grandmother had on the wall in her kitchen and it all just works. The love and pride poured into the food here is unmatched. The owner is authentic and genuine and I really can’t say enough great things about the place. If you’re looking for fast service, don’t go here. But if you have some time to kill while you know they’re obsessing over perfection, it’s well worth the wait.

First time in. We had Thai noodle bowl, pineapple fried rice, spring rolls, and sweet rice and mango. Everything was delicious and so fulfilling! Will definitely be back!

This was the best Asian food I have ever eaten. No cap!!

Amazing food and service! The cook is a great guy and he makes some awesome food! Will definitely be back!

Amazing Thai food with fresh ingredients!

The Best Pad Thai I had in Richmond. Ruang Thong was very underrated, I tried other Thai food that are much popular even drove to West End but I did not get the authentic flavor I had in Ruang Thong. The staff was very nice and they will make you feel they love you being there in their restaurant. There's a wait when we were there but they explained they are short staffed and it is understandable but our food came out fresh and delicious, so no complains!

La comida estuvo buena, sin embargo la atención no fue muy buena

We had another very good meal at Ruang Tong. The fresh Spring rolls and satay appetizers were generous and quite tasty. The salmon with ginger special was very good as was the pad Thai noodle dish . The portions were large enough to take some home. The staff is extremely friendly and welcoming.

This was our second visit but it will not be our last. We tried a variety of appetizers (Crying Tiger flank steak, Tom Ka soup, a pork salad, and Emerald noodles (chicken). Wait staff was very friendly and it came out pretty quickly. Everything was fresh and delicious! We were the only dine-in order so we basically had the place to ourselves, but this is a hidden gem!

Go! Great atmosphere! Authentic cuisine bursting with flavor! Curry, Stirfry, Nightly Specials - Chef’s Choice! My favorite Thai restaurant in Greater Richmond…

Awesome Thai food from a quiet, family owned restaurant. Extremely friendly service. Best Pad Thai I've had and the Pineapple Fried Rice was stellar as well.

Everything about this restaurant is really great. The people here were excellent. Food was perfect. Go eat here, you will be happy you did.

Our first time here. Definitely not our last. Friends have told us about it for years and we're finally got here. Wonderful, flavorful food

First time visitor. Friendly service. Food placed in person for take out was ready in about 25 mins or so. Food was hot. Spring rolls very yummy along with the peanut sauce but I removed a star because they contained a large hard looked like a seed of some sort that should not be in a roll and something I chomped down on unexpectedly. I don't know what it was. Drunken noodles were good but I forgot to share my desired spice and was not asked. The beef and veggies in the noodles were great too. I will return.

This is hands down the best and most authentic Thai cuisine restaurant in Richmond. I've tried several, and keep recommending Ruang Tong. My personal favorites are the Tom Kha soup, Pad Thai, and Pad See Ew. The restaurant tends to be quiet, but still it is a great place for groups. Really good service, good prices, and plenty of parking available.

Green curry with tofu is spicy but so good. My favorite in Richmond. Forest curry also great

Great food!

Surprisingly good food.

Amazing atmosphere, incredibly polite staff, and the food is something special. The food is art for them and if you want the best and most authentic thai meal come here. These people deserve the best America has to offer and embody the true heart of American spirit.

Great food as always

Worst I’ve ever had . Save your money

I have ordered many items from their menu on numerous occasions and I'm always pleased with the quality of the food and service. The owners and cooking staff are excellent and passionate about their cuisine! The best Thai food on the Southside!

Blegh. Just fine. I usually devour my entire pad Thai meal, but I ended up throwing half of it away because it was just unappealing.

The rolls and the curry puffs were absolutely disgusting. One bite and in the trash.

Only reason I'm rating it two was because the service was good and we didn't get food poisoning.

It’s my first time here. I called in an order on a Friday evening and it was ready in about 30 minutes for pick up. The food was hot and the flavor was really good. The only downfall is I asked for medium spicy and it tastes more like very hot but maybe that’s just my taste buds.

Inconsistent. Sometimes very good but not tonight. 2 appetizers, 2 dinners. Everything was 'alright'.

Best Thai in Richmond, try it!

Wasn't even able to pick up the food for a doordash order. After waiting 20 minutes, was then informed the order wasn't "paid for" and left it up to the doordasher to cancel the order. Anyone who doordashes knows this makes no sense and clearly they just didn't care to fulfill the order and didn't mind costing everyone their time and money.

I had the best Thai food of my life here! Can’t wait to go back.

I enjoyed the pad Thai

You can request mild which is what i do for my parents. Very nice space.

Excelent food ...cute little waitress ....the cost of eating out is going up everywhere these folks are no exception all food was fresh and very good .

Great Food and staff. Online ordering need some work. Overall great food and atmosphere

Delicious!

Delicious food and super friendly staff. The owner (I think) was very appreciative of me coming in and personally cooked the food. Ready in under 15 minutes. Fantastic!

I'm was going for my yellow Curry here and only here for few years. I was thinking to write you just personal email but contact info is just phone number. A while the food was just ok but yesterday was my last day. I'm over. Yellow curry with different spaces, smaller portion, salty like hell. $20 in trash. No more.

Absolutely delicious. My go-to for Thai in Richmond.

Do not order online and expect your food when it says. I had to wait over an hour and 15min longer than when it said it would be ready. Call and get an accurate estimate.

My favorite for Thai

Not sure what was worst—the hour and three minutes it took to get our food after ordering it, the food itself, or having to listen to OAN propaganda while sitting there for the 47 minutes between when they said our food would be ready and when it actually was. Nothing to write home about on the curry or pad Thai.

Great food! I love the Panang curry and get that every time! I do wish you would have Thai tea and mango with sticky rice. Those are my favorite... That or take them off of DoorDash until they are available again :(

Best Thai food in South Side hands down!

great place!!...this is the first thai place i've eaten at since returning from thailand that has both great food AND great service...extremely personable and nice thai staff...amazing service...perfect experience for the day 😁

These days it's about food and service. The order was speedy, i remembered to ask for a fork. The food is very good, decent amount of meat, generous amount of broccoli and noodles in my pad see euw. I picked it up and ate it hot! Mix it up in the container to get the sauce off the bottom and onto your food.

We grab take out from them regularly. Always delicious but ask for Thai Hot at your own risk. The Drunken Noodles and Beef Salad are amazing.

The red curry with chicken is my absolute favorite and my boyfriend always gets the tali Thai its a seafood dish. We always enjoy our food.

Food is always top notch. I love that when you ask for super spicy, then can actually deliver on it.

Excellent! Delicious! Friendly! Oh, it's delicious!

Got there, open sign was not on so I called. Was told they were open. Went to the door and it was locked. Guy came to the door and said the chef is not here yet. So before I got to my car he flagged me in. The chef was all apologetic. Fine. So it's lunchtime and he gives me a dinner menu. Bad first impression.

I ordered Take-out for an intimate dinner at home. The spring rolls were delicious (Not Fried), healthful works of art. The Pineapple Fried Rice, number 64, sooooo good. Portions generous. Friendly personnel. I hope they stay in business forever! Yum!

Amazing and authentic Thai food. I had the Red Curry with chicken but you can't really go wrong with anything on the menu. Tom Yum Gai soup was also very good.

Green forest spicy not spicy

The service here is on point and the food consistently delicious. If you like spicy, this place definitely has the Thai spice going for them.

Authentic Thai cuisine! I'm grateful it's close to where I live. The owner is super nice, she is the chef in the same time. Her food made me feel like home.
I do wish more people can find this hidden Thai food heaven! Highly recommend Drunken noodle, Wild Boar Basil and Crispy Whole Fish!

Very bland and a bit pricey for a Pad Thai. No peanuts and served with a moldy line with my takeout. Wasn’t going to go back to swap out. $15 lesson learned :/

Best Thai in Richmond. They just make great noodle dishes and are very consistent with the spice levels. We have ciliacs so gluten free is a priority. Let them know and they can ensure you meal is GF. Idk if they have a complete GF kitchen but we haven't had a reaction and have eaten here multiple times.

Been going here for years, always great food! One of the best Thai places around.

Place was very hot had to ask manager to turn AC on. Food was super late, tasted horrible.
Water was never refilled.
Watse of money!

Great flavors, pretty good, I would eat here again, just wouldn’t go out of my way.

Food was great

Nice Tom Kha soup and Thai Basil

Waited an entire hour for 1 dish of chicken pad thai...